{"id":14554,"date":"2020-03-30T09:50:35","date_gmt":"2020-03-30T09:50:35","guid":{"rendered":"https:\/\/flyunitednigeria.com\/?page_id=650"},"modified":"2026-01-28T16:15:38","modified_gmt":"2026-01-28T15:15:38","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/flyunitednigeria.com\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Important information that will help to make your next trip with us seamless and memorable.<\/p>

For assistance on any inquiry, please\u00a0contact<\/strong> us here.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is your terminal in Abuja?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can find us at Terminal D”<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is your departure terminal in Lagos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our departure terminal in Lagos is located at the Domestic wing, Murtala Mohammed Domestic airport 2, Lagos State<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make an online payment in a currency of my choice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our prices are automatically displayed in Naira based on routes and types of tickets available at the time of booking.<\/p>

You can make online payments using the Naira, US dollar and Ghana cedis on the website<\/p>

We do not guarantee availability of any fare until the booking is completed and paid for. You will be charged in Nigeria but you can with any acceptable credit card.<\/p>

Please note that if you\u2019re paying from outside of Nigeria and with card denominated in a different currency, your financial institution may apply different exchange rates which we are not privy to. There may be also additional charges incurred, so please check with your financial institution before making your booking.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make changes to my flight details?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can make changes to your ticket using the manage my booking option on the website<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify my flight details online if I booked it through a travel agent or another website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, You cannot be able to modify tickets booked through travel agency or other sources online, you are advised to reach out to them for rescheduling<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel and get refund my ticket online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes you can get a refund on your ticket on, you have to fill the refund form on the website<\/p>

Please Fill our Refund Form<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen booking online, where can I find the fare rules of my ticket?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When booking you can find the fare rules below the fares upon selection<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I edit or correct my name in my ticket?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Be advised that United Nigeria Airlines do not effect name change, however in the case of a wrongly spelt name, Do reach out to our contact center<\/a> so a footnote can be added on the ticket.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or transfer my ticket to another person? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Note that United Nigeria Airlines tickets are non transferable<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to call United Nigeria Airlines<\/strong> to reconfirm my flight?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you do not need to call united Nigeria Airlines to reconfirm your flight as an email will be sent to you 24hours to your flight time which serves as a reminder on the proposed flight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my Promotional Code is not working?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the feedback icon hanging on the right side of your browsing window<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if something went wrong with my payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact your banker or issuer of your credit\/debit card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay for my ticket straightaway?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When you book a ticket on our website<\/a>, the payment conditions depend on the payment option you have selected. Your ticket will be issued as soon as we have received your payment. Please note that charges may apply.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I get a proof of payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your ticket states the conditions about the fare and taxes paid for your flight. It is your proof of payment and will be widely accepted as a receipt.
After booking your flight on our website you will receive your ticket via e-mail you have provided as soon as we have received the payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay for a ticket for another person?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can book and pay for ticket online for another person from anywhere in the world provided it is allowed by your card issuer. You should however provide the traveler a copy of the card or any evidence that you have authorized the purchase to be presented at check-in. United Nigeria Airlines\u00a0\u00a0<\/strong> however bears no responsibility for any misuse of the credit\/debit card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan one make changes online to tickets that have been affected by schedule change?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, please send a mail to our\u00a0Contact center<\/a>\u00a0for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen one is a no show can they make any changes to his\/her ticket online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Please call our contact center<\/a> for assistance<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens to bookings that have been cancelled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Bookings are cancelled automatically after the expiry of its validity. Once cancelled the booking cannot be accessed. You should make a fresh booking on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible for one to modify bookings online ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Bookings can be modified if still available and the ticket has not been issued through Manage My Booking.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan one change a booking one hour to flight time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Kindly call the Contact center<\/a> for assistance<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is my checked baggage allowance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Adult or Child passenger is entitled to only 20kg in Economy Class and 30kg in Business.<\/p>

Infants are entitled to a maximum of 10kg of luggage in either Economy class or Business Class. This infant luggage can be checked-in or used as carry-on Cabin baggage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is my cabin baggage allowance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Adult or Child passenger is entitled to carry only one piece of hand luggage weighing not more than 6kg in Economy class and 10kg in Business class with size not exceeding 45x33x20 cm in addition to a carry-on purse or handbag or Laptop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I carry excess baggage?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Baggage in excess weight is allowed; Domestic flights are charged 1,000 naira for 1kg while Accra flights is charged $30 per 1kg<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen does check-in open & close?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Online check in opens 24 hours before departure and closes 1 hour to flight departure.<\/p>

Physical check-in opens 2 hours before departure for domestic flights and 3 hours before departure for regional flights and closes 45 minutes before departure for domestic flights and 60 minutes before departure for regional flights.<\/p>

Boarding for domestic flights closes 15 minutes before departure, while boarding for regional and international flights closes 20 minutes before departure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ Important information that will help to make your next trip with us seamless and memorable. For assistance on any inquiry, please\u00a0contact us here. Where is your terminal in Abuja? You can find us at Terminal D” Where is your departure terminal in Lagos? Our departure terminal in Lagos is located at the Domestic wing, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/pages\/14554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/comments?post=14554"}],"version-history":[{"count":27,"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/pages\/14554\/revisions"}],"predecessor-version":[{"id":17833,"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/pages\/14554\/revisions\/17833"}],"wp:attachment":[{"href":"https:\/\/flyunitednigeria.com\/wp-json\/wp\/v2\/media?parent=14554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}